Practising Their Stupid

Trip Start May 20, 2008
1
10
72
Trip End Apr 18, 2010


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Flag of New Zealand  , North Island,
Friday, December 12, 2008

Ok so I've pretty much come to terms with the fact that I'm just not cut out for the Being Nice To Stupid People thing that customer service entails. Try dealing with this every day:
Me: And your street number please.
Cust: Canterbury.
Me: The number, please.
Cust: Canterbury.
Me: Is that a number?

Me: C for cat, T for tree.
Cust: C for tree?

Kama: B for bravo.
Cust: C?

Me: Please could you confirm your phone number?
Cust: Twenty first of the fifth nineteen seventy nine.
Me: ....Erm... phone number?

Me: Could I take your customer number please?
Cust: Is that the customer number?
Me: ....Yyyyeeeeesssss....

Switchboard: Could I please take your name and number and have an operator call you back?
Cust: I don't have a name or number.

Me: When did you place your order?
Cust: I don't know.
Me: Was it more than three days ago?
Cust: No.
Me: So it was less than three days ago.
Cust: Yes.
Me: Ok so it wont be in our system yet.
Cust: …errrrm…
Me: You placed your order less than three days ago yes?
Cust: No I placed it ages ago.
Me: Ohhh kaayyy! So you DIDN'T place it less than three days ago! Did you pay with a credit card?
Cust: No, it was cheque or money order thing…
Me: And did you get a payment slip off us or did you send in a coupon?
Cust: I havent sent it yet.
Me: Ok but did you call us to place your order?
Cust: I havent placed an order yet.

God I hope it isn't contagious.

Aaaanyway, only a week of call centre hell left and I'm outta here. Three weekends left at the bar plus new years eve which is fine because drunk people are easier to handle than call centre customers and probably drool less too then I'm back where I belong.

On the road.
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