The best airport in the world is . . .

Trip Start Jan 30, 2007
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Trip End Dec 31, 2011


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Flag of China  ,
Thursday, July 17, 2008

I wondered if they also surveyed those people forced - or choosing - to stay in the world's airports?

Anyway, Hong Kong's airport (no domestic airport on that patch of turf) has been voted the world's best - by the annual Skytrax travel survey. More than 8 million passengers voted on 40 different aspects of airports to give HKIA it's seventh title as the world's best out of 190 airports around the globe. Passengers rated factors like shopping, dining, staff courtesy, baggage delivery and wait-times at security.

Interestingly, Asian airports did well in the survey:
Hong Kong, with its reputation for efficiency and comfort, beat Singapore's Changi Airport and Seoul's Incheon Airport in South Korea, which were ranked second and third respectively.

And the guy from Skytrax said basically HKIA gets a good rating because you don't have to spend too long there.

"In recent years, the whole air travel experience has become much more focused on the time customers spend in the airport environment, and Hong Kong has established itself as a clear passenger favorite in this respect," said Skytrax CEO Edward Plaisted in a statement.

Here's the rest of the Reuter's story:

Munich in Germany was voted the top European airport, ranked fifth in the world, while Copenhagen in Denmark, Zurich, Switzerland, and Helsinki, Finland also made the top 10. Cape Town, South Africa rounded out the list at No. 10.

There were no North American airports in the top 10 list. San Francisco did best, ranked 11th, followed by Vancouver in Canada and Dallas/Forth Worth.

In the Middle East, passengers ranked the best airport for the region as Tel Aviv, followed by Bahrain.

Plaisted said waiting times at security checkpoints was a major cause of passenger discontent.

"Easy transportation, quick check-in, good shopping and dining facilities, clean terminal areas - all the positives can easily be undone when confronted by a 20 minutes security queue, especially if one also finds that only half the security facilities are operational," he said.

Plaisted said total customer satisfaction for many airports had improved in the past year but the financial crisis ahead would impact the airline industry and bring on a rash of operational difficulties, cancelled and consolidated flights and more airlines going under.

"In turn, this will put pressure on airports being able to react to and cope with the pressure points as they arise," he said.
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