Fight Club starring Jean-Claude Van Man
Trip Start Feb 26, 2010
371Trip End Feb 26, 2011
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Where I stayed
So Hotel - Absolute luxury
Oddly the depot appeared to be shut but there were about 6 other people in 3 couples hanging around outside already apparantly looking to hire vans. We assumed someone had gone to lunch or something as there were no signs around to say it was closed or anything so we made a call from one of the German couples telephone. We managed to sell our inverter to another of the couples which was a win win situation, we no longer had use for it and they were hiring for over a month. We managed to get through to the Wicked office who told us they did not know why the office was closed but would try and find out and call us back. We waited for over an hour without a return call in which time two of the other couples left and gave up. We tried to call again and were told that someone was on the way but that it was public holiday none the less someone was on the way. We obviously therefore waited as someone was on their way and after another half an hour a Wicked van whizzed into the car park.
The reaction of the driver quite simply amazed us, as he jumped out of his van he simply came charging at us shouting at the top of his voice "right which one of you F*ckers is going to pay me $50 I cant f*cking believe you f*ckwits". We simply sat still and got screamed at by this guy for a few minutes before what was presumably his wife got out and then started "can we not even leave this place for one day we need to have a life away from this place"
I did end up getting into a right slanging match for about 3 minutes but Erica could see that there was no logic or reasoning to be done and sent me away knowing that the guy was going to hit me. I have waited 3 days until writing this and still feel absolutely shocked at what we saw and heard in terms of a customer service industry. The woman then reappered sarcastically asking if the van was clean so we let her inspect it. The guy obviously got the paperwork in order then sent his 12 year old daughter out to tell us "we were free to leave" presumably he was going to smack me if he saw me again.
Perhaps more amusing is the fact that the German couple couldn't understand quite what was going one, they wanted a van and turned up on the door that morning with two other couples all waiting to hire vehicles, they were met by this mad man charging around screaming at them into their faces probably not understanding what he is shouting about and who i can only imagine how badly that hire was handled
We picked up our bags and walked the 10 minutes to our hotel which we booked in the library the day before. It was £4 more than a private room in a hostel but Emma and Stuart had recommended it saying it was small but complete luxury with brand new en suite bathrooms, mood lighting, flat screen tv's, wifi etc. We stunk again and couldn't wait to shower and wash our clothes. We had a quick mooch around Christchurch, and found Burger King too cheap to walk by, it is cup week here (horse racing) and for £2.50 we got two burgers and chips which is pretty good value really but we can both tell we are piling the weight back on. Christchurch seems pretty nice really it almost seemed like a different country seeing shops and so many people around. We however were looking forward to lying in bed and watching junk tv. So we bought a pack of beer to put in our room fridge and sat in bed watching tv having cold beers. It was great. We refrained from ringing Wicked preferring to let the tension go out of the situation before contacting them perhaps we would feel differently after a good sleep and lie in.